Thai Sweets & Desserts

Our Thai desserts are ordered in weekly batches and normally arrive between Wednesday and Saturday, depending on that week’s delivery schedule. We aim to dispatch orders shortly after arrival so they reach you as fresh as possible.

If you need your order before a particular date, please contact us before ordering and we’ll advise you on availability and dispatch times, although delivery dates cannot be guaranteed until stock has arrived.

Availability may vary depending on our suppliers and that week’s delivery. If an item becomes unavailable, we’ll contact you and arrange a refund rather than substitute it without your permission.

Yes, but larger orders may require 1–2 weeks to source and fulfil depending on availability. Please contact us before ordering, especially if the desserts are needed for an event or specific date.

Some Thai desserts are soft and delicate, so slight movement, squashing or cosmetic damage can occasionally occur during delivery. We pack every order carefully, but if anything arrives significantly damaged, please contact us as soon as possible with your order number and photographs, and we’ll be happy to help.

If your order contains products with different availability dates - such as fresh produce, Thai desserts or pre-order items - we will normally dispatch the entire order together once everything is available. The item with the latest availability will determine the dispatch date. If you need other items sooner, please place separate orders or contact us before ordering. Additional postage may apply to split deliveries.

Because our fresh Thai desserts are perishable, we cannot accept change-of-mind returns once an order has been dispatched. This does not affect your statutory rights if an item arrives damaged, faulty or not as described. UK guidance confirms that perishable products are exempt from ordinary change-of-mind returns, but faulty goods must still be remedied.

Please check your delivery address carefully and monitor the courier tracking. As these items are perishable, we may be unable to refund produce that deteriorates because delivery could not be completed due to an incorrect address, no access, refusal of delivery or failure to collect the parcel promptly. This does not apply where the issue was caused by us or the courier.