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Our fresh fruit and vegetables arrive every Monday. We aim to dispatch orders shortly after delivery so they reach you as fresh as possible. Orders placed later in the week may be held for the following Monday’s shipment.

If you need your order before a particular date, please contact us before ordering and we’ll advise you on availability and dispatch times.

As fresh produce naturally varies, its size, colour, shape and ripeness may differ slightly from the product images.

Availability can change due to seasonal supply or import delays. If an item is unavailable, we’ll contact you and arrange a refund rather than substitute it without permission.

Please contact us as soon as possible with your order number and photographs, and we’ll be happy to help.

If your order contains products with different availability dates - such as fresh produce, Thai desserts or pre-order items - we will normally dispatch the entire order together once everything is available. The item with the latest availability will determine the dispatch date. If you need other items sooner, please place separate orders or contact us before ordering. Additional postage may apply to split deliveries.

Because fresh produce is perishable, we cannot accept change-of-mind returns once an order has been dispatched. This does not affect your statutory rights if an item arrives damaged, faulty or not as described. UK guidance confirms that perishable products are exempt from ordinary change-of-mind returns, but faulty goods must still be remedied.

Please check your delivery address carefully and monitor the courier tracking. As these items are perishable, we may be unable to refund produce that deteriorates because delivery could not be completed due to an incorrect address, no access, refusal of delivery or failure to collect the parcel promptly. This does not apply where the issue was caused by us or the courier.